FAQs

Divine Designz cosmetics frequently asked questions




Where is your store located?

We are located in Jacksonville NC.

What forms of payment do you accept?

We accept all major credit cards and PayPal.

What is your store shipping and return policy?

Our policies can be found here: http://divinedesignzcosmetics.com/pages/shipping-and-delivery

Do you ship internationally?

Yes we do!

How do you ship ?

We currently ship all orders USPS  mail for international and domestic orders. 


Do you ship to PO Boxes APO/AFO addresses?

Yes we do.

Do you charge sale tax?

Currently we only charge sales tax to shoppers who have a shipping address within the state of North Carolina.

I made a mistake and ordered the wrong item. Can I change it?

Yes, providing your order hasn't already been packaged and/or shipped. Please email us as soon as possible at sales@divinedesignzcosmetics.com. Please include your name, order number and the items you would like to change.


How secure is my transaction?

Orders placed on our website are encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We will never ask for sensitive information via email.

Can I cancel an order?

You will not be able to cancel your order once transaction has been completed.

I just found out my order was cancelled. Why?

Usually an order is cancelled if it failed verification. In the event that your order has been cancelled, a refund is immediately issued.

My card was decline but I see the charge pending on my account. Will I still receive my order or be issued a refund?

No. If your credit or debit card was declined at checkout, you order did not go through on our end. If you see a pending charge, please contact your bank. It usually takes the bank around 3-7 business days to place the money back into your account.

How long does it take to process an order?

We aim to process and ship all orders within 2-4 business days. If you have a question regarding your order, please feel free to contact us at info@divinedesignzcosmetics.com.

What should I do if my order has damaged merchandise?

Please email us immediately if you received your order damaged at info@divinedesignzcosmetics.com. When emailing please be sure to include order number and photos of the damaged items. If your claim is accepted then we will replace any items that are damaged and get that shipped back out to you as soon as possible. WE WILL ONLY REPLACE YOUR DAMAGED ITEMS ONE TIME. WE ARE VERY PARTICULAR WITH HOW WE SHIP OUR PRODUCTS AND IF YOU RECEIVED YOUR SECOND REPLACED ITEM DAMAGED AGAIN, THEN IT IS A POST OFFICE ISSUE AND YOU MUST FILE A CLAIM ON YOUR END. Please note that all orders shipped USPS Priority includes $50 insurance. Please note: WE ARE ONLY RESPONSIBLE FOR HOW YOUR ITEMS ARRIVE TO THE SHIPPING ADDRESS YOU PROVIDE. WE ARE NOT RESPONSIBLE FOR HOW YOUR ITEMS ARRIVE IF THEY WERE NOT SHIPPED DIRECTLY TO YOU FROM OUR COMPANY. INTERNATIONAL CUSTOMERS: IF YOU DECIDE TO GET YOUR ORDER SHIPPED TO A US ADDRESS, WE ARE ONLY RESPONSIBLE FOR HOW YOUR ORDER ARRIVED TO THE US ADDRESS. WE CANNOT CONTROL HOW THEN YOUR FRIEND OR RELATIVE SHIPS YOUR ORDER TO YOU ONCE THEY RECEIVE IT.


I received an email stating that my package was  delivered but I can't find it. Can you send me a new one?

Please be sure you check with your neighbors to see if they accidentally received your package. In the event that this happens please call or visit your local post office so that they can locate your package. Please note: WE DO NOT REPLACE ORDERS MARKED AS DELIVERED.


What should I do if my packaged was lost?

We understand that things happen and if your package was lost in the mail, please email us and we will gladly try to locate your package on our end. If it cannot be recovered after 15 business days, it will be replaced. Please note, we are not responsible if USPS marked your item as delivered.

Do you have a sponsorship or brand ambassador program?

Currently we do not at this time but we are definitely working on it!

How do I book a makeup appointment?

To book an appointment with our studio, please click on the BOOKING tab at the top of our website. There you will see a list of services. Click on the service you would like to book. The next screen will be a calendar. Click your desired date and choose a time. Next you will be automatically directed to PayPal to pay your deposit. Once your deposit has paid, you will automatically receive an email confirming your appointment.

What is your deposit policy for services/bookings?

For info about booking policies please click here http://divinedesignzcosmetics.com/pages/cancellation-late-policy

How can I contact you?

For inquiries about your order please email us at info@divinedesignzcosmetics.com

For inquiries about your makeup appointment please call our salon at 910-355-5565.